Refund Policy

We will be glad to return your investment providing that:

• If we are not provided the software based on our commitment.
• We receive assistance in finding out the details of the problem on the side of the customer.
• We fail to address the deficiency within a reasonable amount of time. The refund will be issued to the customer in full without any compensations or additional reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.

Also cases ineligible for a refund may include:

• The client refuses to follow the instructions of the Cognitive Web Solutions Customer Service Team or doesn’t provide the requested assistances.
• There is a fix or a solution to the issue reported as a reason for a refund.
• The software was purchased by mistake or on assumption that it does something that it is not intended to do.
• The problem is caused by the client’s system or network settings or by a third-party application or device.
• The software purchased from us was lost, stolen, damaged or traded.